Shipments within U.S.

Orders $59.99 and over qualify for our fast free shipping offer. 

Please see our International Section in this page for orders shipping outside the US.

We understand that when you make an order, you want your scanner as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We work closely with our vendors in order to have the product shipped directly to you from their warehouse, which means you will get the product faster.

If you are able to add a product to your cart, it is available.)In stock products - ship within 2-3 business day. The earlier in the day the order is placed, the better the chance it will ship that day.

If products are unavailable, it will indicate "SOLD OUT". 

While we will do our best to ship from the distribution center closest to you. However, not all items will always be in stock in every location at all times.

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.  

For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Most orders will be shipped UPS, however we do utilize FedEx as well.

The shipping rates for the contiguous 50 states are as follows:

Shipping Method Explanation

Business days are Monday-Friday. Holidays (US and some International), Saturday and Sunday are not included in shipping days.

• Delivery typically in 2 to 5 business days.

• Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.

• Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday.

• Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

Order Cancellation

If you change your mind, act quickly! We turn around and process orders extremely quickly.

Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

APO

Orders shipping to an APO address qualify for our free shipping promotion and will be fulfilled. APO orders will be shipped via USPS Priority Military Mail, please allow an additional 2-5 business days to process your order.

Alaska / Hawaii / U.S. Territories

Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service. In some instances, packages may also ship via UPS Ground. Please allow an additional 2-5 business days to process your order. If your order is urgent, feel free to contact us and we can try to accommodate.

Shipping Costs:

• Orders of $99.95 and over will qualify for free shipping
• Orders of less than $99.95 will ship for a $25 flat rate

International Orders

On scandimension.com we currently only sell to US and only provide shipping to US. If you wish to buy from a EU country please visit our European store at scandimension.eu. 

For international orders outside US and EU please contact us to know more. 

Orders shipping to an International destination will ship via USPS or UPS from a US Fulfillment Center.   Please allow an additional 1-5 business days to process your order. 

Delivery Policy

In most cases, packages of the SOL 3D Scanner will NOT be left at your door and WILL require a signature.

Backorders

Scan Dimension does not typically take back orders, however items in which a back order or pre-order is available will be clearly identified.

Damaged Goods

If an item arrives visibly damaged, please contact us immediately. Claims are handled through the shipping carrier, but Scan Dimension will assist customers with these claims to the best of its ability.

International Shipping Terms & Conditions

• Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.
• Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. 
• International Orders may require 5-7 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

• Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
• International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
• Any items shipped COD or having additional brokerage fees that are charged to Scan Dimension upon delivery will be rejected.
• All other applicable conditions and terms of our Return Policy apply to international returns.